Delete account | Quick Meters

How to request deletion

You can make a request without logging in to the website. Use the email button below or send a request directly to the contact shown on this page. In the app, open Privacy & account from the account menu, then choose Delete account.

We verify that the request belongs to you using your registered contact details. A manager or administrator may need to arrange a transfer of property responsibilities before their staff access is closed. We will explain any required steps; you can still submit your request now.

What deletion covers

An approved request covers your Quick Meters account, sign-in access, and associated personal information that is no longer needed. You can also request deletion of specific personal data without requesting full account closure.

Uninstalling the app, logging out, or moving out of a property does not by itself delete your Quick Meters account. Closing your account does not delete the property’s meters or other people’s accounts.

Records that may be retained

We retain account information while your account is active. After account closure following verification of your deletion request, ordinary account and associated personal data that is not subject to a legal retention requirement is deleted or anonymised within one month. Copies in backups are removed through backup rotation within the same one-month period. Financial records required for tax compliance are retained for five years from the end of the relevant reporting period. Where a legal proceeding requires those records for longer, they are retained until the proceeding is completed. Retained financial records are restricted to the information needed for that obligation and are not used to keep your account active.

If we need to retain particular information for a legal obligation, payment dispute, reconciliation, or security purpose, we will explain the records, reason, and applicable retention period when reviewing your request.

What happens next

We provide an initial response within 12 hours of receiving your request. This is a response time, not a guarantee that deletion is completed within 12 hours. Verification and account closure are confirmed separately; ordinary personal data is then deleted or anonymised within one month, subject to the financial-record exceptions described above.

We will contact you about verification and let you know the outcome, including any records that must be retained. Avoid making further purchases while your request is being finalised.

Request account deletion

Send a request to Quick Meters using the button below. Include your registered phone number (customer) or account email (staff), and say whether you want the whole account or specific data deleted. Do not include an OTP, password, or M-PESA PIN.

Email a deletion request

This button opens your email app. Send the email to submit your request. It does not immediately delete your account.

Contact Quick Meters

For support, privacy questions, corrections, or account-deletion requests, contact Quick Meters Limited.