Payment or token issues
Include the meter number, transaction reference, amount, and approximate payment time when contacting support. Check your transaction history before making another purchase after a debit.
Never share an M-PESA PIN, password, or verification code. Support does not need these secrets to investigate your transaction.
Meter and property support
Signed-in customers can use Support in the app to send a meter issue to their property team. Contact your property manager about supply interruptions, meter hardware, tariff questions, and occupancy details.
For manager access or property assignments, contact your tenant administrator.
Account, privacy, and deletion
For account-access problems, privacy questions, data corrections, or deletion requests, use the public contact below. You do not need to sign in to email support.
See the Privacy policy for information-handling details and Delete account for deletion instructions.
Contact Quick Meters
For support, privacy questions, corrections, or account-deletion requests, contact Quick Meters Limited.
support@quick-meters.com